Answered By: research help
Last Updated: Aug 04, 2015     Views: 16

Below are some troubleshooting tips for various mobile devices (including iphones, blackberry, and android)

If you need further assistance, please contact the Help Desk at 604 527 5330 or helpdesk@douglascollege.ca

Instructions for Connecting to Douglas College Internal Wireless on Different Devices

Iphones

  1. Go to Settings, find and select the Douglas College Internal wireless network
  2. Under Security , select either authentication type: WPA2 Enterprise
  3. Use your College Network Access (CNA) credentials for the required Username and Password. Your College Network Access (CNA) credentials are also used to login to college computers
  4. Select Join
  5. Accept the security certificate
  6. Auto-Join and Auto-Login features are set by default and should not have to be adjusted
  7. You have now joined the Douglas College Internal wireless network

MS Windows Phone 8.1

  1. Go to Settings, Wi-Fi
  2. Go to Manage
  3.  Press the + sign
  4. Enter in the Network Name field: Douglas College Internal
  5. Use your College Network Access (CNA) credentials for the required Username and Password. Your College Network Access (CNA) credentials are also used to login to college computers
  6. Press Done.A message will pop up asking to accept certificate and connect, press Accept
  7. You have now joined the Douglas College Internal wireless network.

Android Devices

  1. Go to Settings, find and select the Douglas College Internal wireless network
  2. EAP method: PEAP
  3. Phase 2 authentication: MSCHAPV2
  4. CA certificate: (unspecified)
  5. Identity and Password: Use your College Network Access (CNA) credentials for the required Username and Password. Your College Network Access (CNA) credentials are also used to login to college computers.
  6. Anonymous identity: leave blank
  7. You have now joined the Douglas College Internal wireless network.

Blackberry  Devices- pre OS 10

  1. Go to Settings, Wi-Fi, Select Douglas College Internal and use the following settings
  2. SSID: Douglas College Internal
  3. Security Type: WPA /WPA2  Enterprise
  4. Enterprise Sub-Type: PEAP
  5. Username and Password: Use your College Network Access (CNA) credentials for the required Username and Password. Your College Network Access (CNA) credentials are also used to login to college computers .
  6. CA certificate: None
  7. Inner link security : EAP-MS-CHAP v2
  8. Token: None
  9. Check box to Disable Server Certificate Validation
  10. Band Type: 802.11b/g/n
  11. Check box to Automatically obtain IP address and DNS
  12. Check box to Allow inter-access point handover
  13. You have now joined the Douglas College Internal wireless network.

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